We have a 14 day return policy, meaning you have 14 days after receiving the item to request a return. To be eligible for a refund, your item must be in the same condition in which you received it, worn or unused, with tags and stickers, and in its original packaging. You will also need the receipt or proof of purchase. To start a return, you can contact us at email@example.com. If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to ship your package. Items will not be accepted sent back to us without a return request first. You can always contact us with any return question at firstname.lastname@example.org. Damages and problems Please check your order upon receipt of the item and contact us immediately if the item is defective, or if you received the wrong item, so that we can evaluate the problem and correct the mistake. Exceptions / non-refundable items It is not possible to return certain types of items, such as consumables (such as food, flowers or plants), custom products (such as special orders or custom items), and personal care products (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids or gases. Please contact us if you have any questions or concerns regarding your specific item. Unfortunately, we are unable to accept returns on promotional items or gift cards. Replacements The fastest way to ensure you get what you want is to return the item you have, and after receiving the return, make a separate purchase for the new item. Refunds We will notify you after we receive and review your refund, and will let you know if the refund has been approved or not. If approved, you will receive an automatic refund with your original payment method. Please keep in mind that it may take some time for your bank or credit card company to work out and publish the refund as well.